Background

AutoEntry Sync runs as a Windows Service. When installed for the first time, AutoEntry Sync will run with LOCAL SYSTEM credentials.

Unfortunately these credentials do not have access to the network shares, thus they prevent AutoEntry Sync services from using them.

In order to access these network shares, the AutoEntry Sync service will therefore have to execute under different user credentials. This short document explains how to setup such a user.

Glossary

  • Service: the AutoEntry Sync service.
  • Local machine: the computer on which the AutoEntry Sync service is installed.
  • Domain User: a domain user under which the AutoEntry Sync service runs on the local machine.

Step by Step Instructions

Note: These steps require administrative privileges and should be carried out by an IT administrator.

1. Create a Domain User for AutoEntry Sync

  1. Create a domain user called a-autoentry-sync

  2. Add a-autoentry-sync to the Local Administrators group on the machine you installed AutoEntry Sync.

  3. Give user a-autoentry-sync permissions to the shared folders you want AutoEntry Sync to have access.

2. Run AutoEntry Sync as a-autoentry-sync

  1. Open the Services management console:
  • Start > Type services.msc in search box > Click on Services

OR

  • Hold Windows Key + R > Type services.msc > Click OK


OR

  • Start > Run > Type services.msc > Click OKOR
  • Open Task Manager > Click Services tab > Click Open Services

2. Double click on AutoEntry.DesktopSync.Service or Right click and select Properties

3. Click on Log On tab

4. Click on This Account
5. Enter account name a-autoentry-sync and it's corresponding password

6. Click Apply
7. Click General tab
8. Click Stop
9. Click Start

Troubleshooting

Network Shares not Visible

Network shares are normally visible when connecting AutoEntry Sync to a company. If they are not visible, first verify that Windows Explorer can view the network shares. If Windows Explorer is not displaying the network shares, then settings on the computer, domain or other networked computers need to be changed.

Note: Mapped drives are not the same as network shared folders, AutoEntry Sync cannot see mapped drives (accessible via a diver letter), it can only see network shared folders, accessible via a UNC path.

It may be possible to manually type in the UNC path to a shared folder if the path is known and access is granted, though, for convience and to limit user error, it is best to enable network discovery.

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