You can cancel your subscription to AutoEntry in a few steps.
📎NOTE: Only the billing admin for the AutoEntry account can process a cancellation for security reasons, so you need to log in as the billing admin to proceed.
Cancel as the billing owner
Log in to AutoEntry, then click Settings in the left-hand navigation bar.
Click the Subscriptions and Billing tab, then click Cancel Subscription.
A window pops up that requires you to confirm a reason for cancellation. Select your reason for cancelling.
Enter any suggestions for improvements you may have.
Select whether you plan to subscribe to AutoEntry again or not.
Click Cancel subscription.
📎NOTE: Any remaining credits at the time of cancellation will remain available for up to 30 days after cancellation. After this period, all unused credits will expire.
📌TIP: You can check the status of your subscription from the following tabs:
Settings > Subscription and Billing tab
Settings > Payment History > Usage tab
Account deletion
After you cancel your subscription, your data will remain in AutoEntry for a further 13 months before deletion. This will allow you to download or copy any data you require.
If you require immediate deletion of your cancelled account, or to delete a trial account, contact support by email.
📌TIP: Before initiating a full account deletion, ensure all necessary company files and data have been exported or removed.
Can't cancel the subscription?
You can't cancel the subscription in the following scenarios:
Billing user
Billing user
You won't see the option to cancel if you're not the billing user.
Pending Renewal
Pending Renewal
If your subscription is due to renew within 24 hours, you or the support team won’t be able to cancel your subscription. However, you can cancel the subscription the day after the renewal has been processed.
Trial accounts
Trial accounts
You don't need to cancel a trial account as there is no billing to cancel. It will remain active even if you don't have credits. If you need to delete the account and its data, contact support.
Sage Bundle subscriptions
Sage Bundle subscriptions
If you have access to AutoEntry via a Sage bundle subscription, you won't be able to subscribe from your subscription settings. Instead, contact support.
Billing owner no longer has access
Billing owner no longer has access
If the account owner has left the company or no longer has access to their account, you can request a cancellation on their behalf.
To proceed, email the cancellation request to [email protected]. For security purposes, the request must include a signed letter on official company letterhead from either the company director or the billing owner.