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Contact AutoEntry

Here's how to get in touch with us if you need further help.

Brian Carolan avatar
Written by Brian Carolan
Updated this week

If you can't find the answer you're looking for on our Help Center, you can contact the support team in two different ways.


Chat

The best way to contact us is to use our in-app web chat.

Just click the green chat bubble at the bottom-right corner of your screen and click Send us a message.

Chat widget.

Our agents aim to respond within a few minutes Monday-Friday (08:00 to 23:30 GMT).

Tips for using chat

Start a new chat

Select Send us a message or Ask a question to start a new chat.


AI agent

When you start a new conversation, you will chat with our AI Agent, who will use all our available resources to provide you with the best answer.

To get the best answer, write your query as you would with an agent, providing as much detail and context as possible.

If the answer was helpful, do let us know in the chat, as it will help us improve.

If the answer wasn't helpful, you will always still be able to chat with one of our human agents when one is available.


Continue previous chat

You can continue an ongoing chat by selecting the Recent Message option within the Home tab of our chat widget.


View previous chats

When you select the Messages tab in the chat widget, you can view all previous inbound and outbound messages with AutoEntry. Depending on how recent the chat was will determine whether you can continue the conversation. If you can't, you can start a new chat.


Export your conversations

You can download a script of the chat. This can make it easier to follow steps or keep a record of the resources the team provided.

  1. Open the message.

  2. Click the three dots in the top-right corner.

  3. Click Download transcript.


Email

You can also contact us via email at:



Ocrex Ltd (trading as AutoEntry, registered in Ireland with the Companies Registration Office number 468361) is part of Sage Group Plc.

Ocrex Ltd t/a AutoEntry

1 Central Park, Leopardstown, Dublin, D18NH10 Ireland

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