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Why can't I change my subscription?

Reasons why you're unable to make changes to your subscription.

Oliver Cook avatar
Written by Oliver Cook
Updated over 4 months ago

If you're running to difficulties trying to change your current level of subscription, you'll likely have an overage charge applied to your account.

AutoEntry allows an overdraft of credits for users with monthly subscriptions, for ease of use. With our overage system, you can continue using your account even when you have run out of credits.

To change your level of subscription, clear any overage currently present on your account first.

📎NOTE: You can't also change or renew your subscription if it's due to renew in the next 24 hours.

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