**Please Note that for the moment AutoEntry Sync is still called DocuRec Sync, This will be changed going forward.**
Sage username 'XXXXXXX' is already in use.
Sage only allows a username to use one connection at a time. This error can happen when:
- AutoEntry Sync is using the same Sage login as another user, usually the manager login.
- AutoEntry Sync has left a connection to Sage open and is trying to create a new connection.
1. Logout of Sage
If you are using the same username as AutoEntry Sync, logout of Sage. AutoEntry Sync can now login.
2. Clear Stuck Connections
- Using the Sage application, login to Sage using the same username as AutoEntry Sync.
- If asked, choose to close the other connection.
- Logout of Sage again.
You can create a new username in Sage and configure AutoEntry Sync to use it. This will prevent AutoEntry Sync from sharing the same login with another user.