When you’re viewing the Inbox in the Bank Statement folder, sometimes the page content disappears and displays an error message.

The error includes a unique reference in the following format: Error ref: xxxx-xxxxx-xxx

Example 1: StatementRec circuit open! (error ref: xxxx-xxxxx-xxx)

Example 2: Failed to load project accounts (error ref: xxxx-xxxxx-xxx)

This is usually a temporary issue and we advise you to try and refresh the page.

You can also try again later.

If the issue persists, contact support: The team will be able to escalate the issue to our technicians who will be able to restore the system promptly.

You will then be able to refresh the page.