When you open the Inbox in the Bank Statement folder, the page content disappears and displays the following message:
Error!
StatementRec circuit open! (error ref: xxxx-xxxxx-xxx)
The reference number appears in the format:
Error ref: xxxx-xxxxx-xxx
Example: Error ref: 0745-46431-302
This error occurs when the statement services are unavailable.
Wait 30 minutes.
Refresh the page.
Check whether the Bank Statement Inbox loads correctly.
If the error still occurs after 30 minutes, contact support and provide:
The exact error message
The full error reference number
Confirmation that you waited 30 minutes before trying again
The support team can then escalate the issue for investigation.