Question

How long do credits stay on my account?

Answer

Credits expire 3 months after the date of purchase. This means they effectively roll over for a maximum of 3 months if unused. This applies to credits both added via a subscription or by bulk purchasing.

If a subscription is cancelled, the most recent credits purchased expire after 30 days, any credits remaining from previous months renewals keep their 90 day expiry as normal. 

Additional Information

Below are some more helpful articles to do with AutoEntry credits and subscriptions:

Bulk Purchasing Credits

How to Add a Subscription to your Account

Fair Usage Policy (Overage Limit)

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