Question

How do I cancel my AutoEntry subscription?

Applies To

Any AutoEntry user with a monthly subscription, not a user who bulk purchases credits.

Answer

To cancel your subscription, click on Account Settings under the drop-down menu at the top right-hand corner of the screen:

Under the Subscriptions and Billing tab, click on Cancel Subscription:

When you select Cancel Subscription, a window will pop up that requires you to confirm a reason for cancellation.

You must select a reason from the drop-down menu, write something in the text box, and click Yes or No next to "Are you planning to resubscribe?" before the "Cancel Subscription" button to confirm the cancellation becomes available to select.

Additional Information

All data stored on AutoEntry is stored for the period of the current subscription. If a subscription is cancelled, your data will remain in AutoEntry for a further 13 months before being deleted (our standard 13 month roll-over period) to allow you to download or copy any data you require. 

If your subscription is due to renew within 24 hours, you will not have the option to cancel your subscription.

If you are cancelling your account, we would genuinely appreciate if you could let us know why. Warts and all! We can only grow and improve if you let us know how. A quick mail to info@autoentry.com would be appreciated.

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