If you can't find the answer you're looking for on our Help Centre, you can contact the support team.
Chat
The best way to contact us is to use our in-app web chat. It's available from your account or from the Help Centre.
Just click the green chat bubble at the bottom-right corner of your screen and click Send us a message.
Our Ai Sage Assistant is available 24/7. For the most accurate answers, talk to it as you would with an agent, giving as much details as you can.
If you need further help, you can always ask to talk to one of the team members. The team is available Monday-Friday (08:00 to 23:30 GMT).
Tips for using the chat
Tips for using the chat
Start a new chat
Select Send us a message or Ask a question to start a new chat.
AI agent
When you start a new conversation, you will chat with our AI Agent, who will use all our available resources to provide you with the best answer.
To get the best answer, write your query as you would with an agent, providing as much detail and context as possible.
If the answer was helpful, do let us know in the chat, as it will help us improve.
If the answer wasn't helpful, you will always still be able to chat with one of our human agents when one is available.
Continue previous chat
You can continue an ongoing chat by selecting the Recent Message option within the Home tab of our chat widget.
View previous chats
When you select the Messages tab in the chat widget, you can view all previous inbound and outbound messages with AutoEntry. Depending on how recent the chat was will determine whether you can continue the conversation. If you can't, you can start a new chat.
Export your conversations
You can download a script of the chat. This can make it easier to follow steps or keep a record of the resources the team provided.
Open the message.
Click the three dots in the top-right corner.
Click Download transcript.
Sales support
If you have any Sales queries, you can check the various plans from the Pricing page.
Anyone can also book a demo and get advice from a Sales expert on a direct call.
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Ocrex Ltd (trading as AutoEntry, registered in Ireland with the Companies Registration Office number 468361) is part of Sage Group Plc.
Ocrex Ltd t/a AutoEntry
1 Central Park, Leopardstown, Dublin, D18NH10 Ireland