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ERROR: Failed to load project accounts (error ref: xxxx-xxxxx-xxx)

AutoEntry displays a Failed to load project accounts error when you open the Bank Statement Inbox. This occurs when the statement services are unavailable.

Written by Oliver Cook

When you open the Inbox in the Bank Statement folder, the page content disappears and displays the following message:

Error!
​
​Failed to load project accounts (error ref: xxxx-xxxxx-xxx)

Failed to load project accounts error in the bank statement folder.

This error occurs when the statement services are unavailable.

  1. Wait 30 minutes.

  2. Refresh the page.

  3. Check whether the Bank Statement Inbox loads correctly.

If the error still occurs after 30 minutes, contact support and provide:

  • The exact error message

  • The full error reference number

  • Confirmation that you waited 30 minutes before trying again

The support team can then escalate the issue for investigation.

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