When sending an Sales e-invoice, the following message appears:
Erreur Ce contact ne possède pas d'adresse de facturation électronique valide.( réf. de l’erreur : xyzw-xyzw-xyz) (example : ref 8034-10230-955)
The contact must have a valid e-invoice address attached to the contact in AutoEntry.
Known issue / Cause
If the contact was created first in Génération Expert, the siret number or e-invoice address, even if present in GE, will not synchronise to AutoEntry.
Do not resynchronise the data.
Resolution
It's necessary to create a new contact from the invoice from within AutoEntry.
Use the "Rechercher un contact" look up tab. This will search the official database and will make sure the valid address is attached.
📎NOTE: If a business is not registered to a PA or properly set up with e-invoicing, it won't show in the search result list. If necessary you can check the official register facturation.chorus-pro.gouv.fr.