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Document Fetching Setup: Client Steps After Setup
Document Fetching Setup: Client Steps After Setup
A guide to how you can add your supplier and/or bank account(s) to your accountant’s AutoEntry Document Fetching
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago


This article is a continuation of the Client-Setup guide here.

Document Fetching allows your accountant to connect their AutoEntry account with your supplier and/or bank account(s) so that they can automatically sync and download your supplier and/or bank documents, and thus streamline the whole accountant-client workflow.

Note: This guide is for clients of accountants where the accountants use AutoEntry to help manage the client's accounts. Where the owner of the supplier and/or bank account(s) already has access to the relevant company in AutoEntry, refer to the self-setup guide.


To set up Document Fetching, your accountant requires you to enter your supplier and/or bank credentials into a secure AutoEntry form as a one-time exercise.

You will receive an email containing a link sent by your accountant. This link will direct you to either a single specific supplier/bank account or the full Document Fetching portal (where you can decide what accounts to set up Document Fetching for). The link allows all of this to be done without logging into AutoEntry.

A few important notes before going any further:

  1. No confidential information is accessible through the account list in the link. Information entered here is encrypted, stored securely and used only to access your online supplier and/or bank account(s) on a regular basis and/or on-demand for the sole purpose of your accountant to use in their AutoEntry account. Your accountant can provide further information about this service.

  2. For security reasons, the link provided to you will expire in 24 hours from when it is originally activated by your accountant. When a link expires (or is manually deactivated by your accountant), the resulting webpage will display a message “Document Fetching setup link expired” (together with the email address of the accountant who activated the link). In this situation, contact the accountant in question and they can simply generate a new one for you.

Your accountant can send you two types of link:

a) Link to single specific supplier/bank account:
Where your accountant sends a link to a single specific supplier/bank account, you will be brought directly to that supplier/bank account's connection screen. Here you can simply enter the username and password associated with the supplier/bank's online account before clicking Connect.

b) Link to full Document Fetching portal:
Where your accountant sends a link to the full Document Fetching portal, you will be brought to a live version of the Document Fetching setup page. The same screen is available to your accountant in AutoEntry, and supplier/bank accounts that you add will be instantly reflected there. You will find instructions on how to proceed with setting up Document Fetching at the top of the page. When you have located a supplier/bank account to connect to, you will be brought to that supplier/bank account's conection screen (as per 'a)' above).

Once you enter the username and password associated with the supplier/bank's online account and click Connect, you will be brought to the main status screen which will indicate that the login details are being verified. This verification should take 1-2 minutes.

Note: The supplier/bank may request an additional 2-step authentication (security questions etc.) In this case, the status message Authentication requested - Complete authentication now will display. When the connection is established, the initial fetch will be executed (and the status message will update to Initial fetching complete), and a subsequent automatic weekly fetch will be performed (unless the connection is disconnected).

Additional Information

  • Please note that free trial accounts can only have one active supplier/bank connection at a time. This limitation will be lifted once a subscription or bulk purchase of credits is made.

Last edited:

Apr 27, 2023, 07:00 AM

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