Symptom

You are trying to upload a file to AutoEntry, and are receiving the below error message.

Error: unknown error

Upload failed

Applies To

Cause

Normally this error is caued by you uploading a file that is not one of the following formats (depending on the folder):

  • JPG

  • PDF

  • DOC

  • DOCX

  • XLS/XLSX

  • TIFF

If you have uploaded a file that is one of these formats, it is likely there's a restriction on your system preventing access to our servers.

Resolution

We use Amazon Web Services for our data storage and management. Follow this link: https://s3.eu-west-1.amazonaws.com/ to test your connection.

If that page fails to load, you will need to contact your IT team to white label Amazon Web Services to allow access.

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