The AutoEntry Sync App is a windows desktop application that is downloaded and installed on your computer or office server to allow connections ("integrations") between AutoEntry and desktop accounting packages (e.g. Sage 50, QuickBooks Desktop etc). The Sync App therefore "bridges the gap" between these desktop accounting packages and the internet (i.e. AutoEntry in the cloud).
Many of you are now working from home as a result of the COVID-19 pandemic, and may find that you no longer have access to the Sync App if it was previously installed on an office server. The following guidance explains how you can keep working as normal:
Setting up the Sync App on your own computer:
Download and install the Sync App on your own computer.
Notes on running the Sync App on your computer from home:
The Sync App can run as either a Windows Service (the default installation setting) or as a Console Application. There are two main reasons why you may want to run the Sync App as a Console rather than a Service:
a) If you cannot locate the company file folder when connecting your company file in the Sync App (as it might be on a network drive or server).
b) If you are having other general issues getting your integration to work.
If you are in either of the above two situations, you should switch from running the Sync App as a Service to a Console. Alternatively, if you would still prefer to run the Sync App as a Service (i.e. in the background), you can instead set up a domain user with full read/write access.