Symptom

You are seeing the below error message after trying to publish an invoice.

Error occurred while checking for duplicate invoice. Error :The access token has not been authorized, or has been revoked by the user.

Applies To

  • Xero integrated companies.

Cause

This error is typically caused by a setting being changed within Xero before or while your invoices are trying to publish.

Resolution

To resolve this, please do the following:

  1. Disconnect and reconnect your company's integration wtih Xero.

  2. Allow 10-15 minutes for your data to sync back through to AutoEntry.

  3. Republish any affected invoices.

Please note: After clicking publish again, the error will remain on the invoice until it has successfully transferred to Xero.

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