Symptom

You are experiencing pages of the website not loading, invoices images failing to display, or generally not being able to use the website properly.

Applies To

  • Users of the desktop website.

Cause

Typically the cause of this issue would be to do with the web browser you are using.

Resolution

Our website is optimised for best use on Google Chrome, so this is the browser we recommend you to use!

Firefox, Safari and Edge/Internet Explorer are not fully compatible with AutoEntry, so it is best to avoid using these.

Additional Information

If you are using Google Chrome and are still experiencing issues using the website, it may be necessary for you to clear your browsing data. Here are the steps to do so:

  1. Press the CTRL and H keys together on your keyboard.

  2. On the left hand side, click on Clear browsing data.

  3. Click on the Advanced tab.

  4. In the time range select All time.

  5. Untick all boxes with the exception of Cookies and other Site Data and Cached Images.

  6. Click the blue button to Clear Data.

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