Why can't I cancel my subscription?
If your subscription is due to renew within 24 hours, you will not have the option to cancel it.
If you have selected the option to cancel your subscription, there are a few short questions that you must fill in before the option to cancel will become available:
Firstly, a reason for cancelling must be chosen from the dropdown menu.
After choosing a reason for cancelling, two more questions will appear:
"What improvements would you like to see?" - something must be written here. If nothing is entered, the Cancel Subscription button will remain greyed out.
"Are you planning to resubscribe?" - you must select either yes or no here. If you do not choose either option, the Cancel Subscription button will remain greyed out.
For full instructions on cancelling your subscription, please click here.