If you have selected the option to cancel your account, there are a few short questions that you must fill in before the option to cancel will become available.
Firstly, a reason for cancelling must be chosen from the dropdown menu.
After choosing a reason for cancelling, two more questions will appear:
"What improvements would you like to see?" - a minimum of 20 characters must be entered here. If less than 20 characters are entered, the Cancel Subscription button will remain greyed out.
"Are you planning to resubscribe?" - you must select either yes or no here. If you do not choose either option, the Cancel Subscription button will remain greyed out.
For full instructions on cancelling your subscription, please click here.