The billing user can change the email address for AutoEntry invoices in Account Settings.
Only the billing admin has the authority to make this change, and it is important to note that changing the billing email address only affects future invoice delivery and does not grant access to past invoices or historical billing data.
Click Settings in the left-hand navigation bar.
Click the Subscription and Billing tab.
Scroll down to the Account Details section.
click Change Account Details.
On the pop-up that appears, beside Billing Notification, click Change.
Enter the new email address, and then click Done.
📎NOTE: If you are not receiving invoices by email despite payments being made, ensure the registered email address is correct, check spam or junk mail folders, and verify with the billing admin that the email settings are accurate.
📎NOTE: For data protection reasons, our staff can't add or change the email address your invoices are sent to. Additionally, only the billing admin receives invoice emails, and changing the billing email address does not grant access to the existing billing profile or past invoices. Best Practice: Avoid using a Purchases inbox as the billing notification email to prevent missing important billing and subscription notices. Instead, forward invoices manually to the Purchases inbox after receiving them.