If invoices don’t appear in Sage Accounting, start with the main troubleshooting steps.
The sync can stall if it has been at least 30 days since the last sync action. This includes publishing and resyncing.
When to use these additional steps
Use the steps below only if:
You use Sage Accounting
There are no publishing or integration errors
Invoices still don’t appear
Note: If you don't use Sage Accounting, follow invoices not publishing to my accounting software.
Fix a stalled sync
The sync can stop if no activity occurs for 30 days. Republish the invoices, if that doesn't fix it, follow the steps below.
Unpublish the invoice.
Go to Integrate.
Select Disconnect.
Select Connect.
Publish the invoice again.
⚠️CAUTION: Don't select Re-Sync after publishing, as this stops invoices from transferring.