Symptom

You have reconnected your company to your accounting package, and previously published invoices are not moving over to the software.

Applies To

  • Purchase invoices.

  • Sales invoices.

Cause

If you re-integrate with a different accounting package (if you have changed the accounting package you are using) or reconnected to a different file path (when using Sage 50 or QuickBooks Desktop), your previously published invoices/bills will not be carried over automatically.

An exception to this will be if you have exported all of your data outside of AutoEntry.

Resolution

For your previously published invoices/bills to show in your accounting package, you will need to:

  1. Unarchive (unless the invoices are still in your inbox).

  2. Unpublish the invoices.

  3. Re-publish the invoices.

These invoices/bills will now be published to the new accounting package/filepath you have integrated with.

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