If you are experiencing error 403 while using the AutoEntry sync app you will need to do the following:

You will need to publish an Invoice and allow 5-10 minutes for it to publish through. If the invoice does successfully publish, this would indicate that it is a historical error and should clear shortly.

If the Invoice does not publish after this time, you will need to follow the steps below:

  1. Open the AutoEnty Sync App and ensure the service is running. If it is not running, please follow these steps to restart it.

  2. Log out of the Sync App and log back in.

  3. Go back to the AutoEntry website and publish an Invoice.

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