If you are seeing the above error message on your AutoEntry Sync App, you will need to do the following steps:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'

  3. Select 'End Task' on both

4. Open your PC's File Explorer and navigate to C:\ProgramData\DocuRec

5. Delete the file named 'db.sqlite'

6. Go back to your Task Manager and click on the Services tab

7. Click on 'Open Services'

8. Right click AutoEntry.DesktopSync.Service and select Start

Once this is running again, you can then open the sync app and check your company list. If it is visible, this means the error has cleared!

Did this answer your question?