If you are seeing the below error on your Sync App, it is most likely an issue with the way it has been set up.

You should first check what the start-up type of your Sync App is. For instructions on how to do this, please click here.

For instance, if your company filepath is held on a C Drive, and your sync app is set up as a console application, it may cause the filepath to be flagged as invalid, leading to this error appearing.

If this is the case and you need to change the start-up type of your Sync App, please click here for the instructions!

It would then be advisable to manually restart the Sync App using the steps below:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'

  3. Select 'End Task' on both

  4. Open the Sync App again and ensure you are able to view your company list

Once this is complete, please go to the AutoEntry website and attempt to publish an invoice on the affected company.

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