This article will go through the steps required to reject invoices. You may need to do this to clear them from your Inbox if they were uploaded in error, or for any other reason.

Applies To

  • Purchase invoices.

  • Sales invoices.


While viewing invoices in the inbox, you will notice that there are check boxes on the left hand side of the screen. If you need to reject an invoice from your inbox, please do the following:

  1. Click the correlating box to the left of the invoice to tick it.

  2. An Actions menu will then appear at the top of the page above the tick box column.

  3. After you click the Reject option, a small pop-up window will appear. This will show the Document Id of the invoice (you cannot edit this) and a field for the Reject Reason. This must be filled in, giving a reason for rejecting such as "accidental upload" etc.

  4. You can then click the blue Reject button, and the invoice will be sent to the Rejected folder.

If you need to permanently delete an invoice from your Purchases/Sales folder, simply click on the Rejected tab, and click the blue trash can icon to delete the item. AutoEntry cannot retrieve this upload for you after deletion.

Additional Information

  • Please note that only one invoice can be rejected at a time due to a reason being required for each.

  • Invoices can only be rejected from the Inbox tab of the Purchases/Sales folder, not the Archived tab.

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