Symptom

The user's documents are not fetching from a supplier/bank.

Applies To

  • Users of AutoEntry's Document Fetching feature

Cause

This is typically caused by an internal connection issue between AutoEntry and the supplier's host site.

Resolution

If you find that your invoices are not being fetched by our Document Fetching feature, please do the following:

  1. Delete the connection between you and the supplier

  2. Reconnect by clicking "+Add Supplier/Bank"

Please keep in mind that re-adding the connection after disconnecting will charge you 2 credits. Just drop us a message by clicking the blue bubble icon at the bottom right corner of your screen to have this refunded for you!

Additional Information

For a thorough guide on Document Fetching, please click here.

Did this answer your question?