Symptom

The user is receiving the error 'xxx email address is already in use. Please use another email address.'

Applies To

This error message can appear when you are adding a new company to AutoEntry.

Cause

When creating a new company, a set of email addresses will be generated automatically to allow you to upload files via email. These will be generated based on the name you have entered for this new company.

On occasion, if another company exists on any account in AutoEntry with a similar name, then these email addresses may already be in use by a different company/account. In this case, the error message will appear.

Resolution

To resolve this error, you will need to edit these email addresses slightly to be completely unique. This can be done by simply adding or removing a character.

Additional Information

For more information on uploading your invoices and supplier statements to AutoEntry via email, please click here.

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