Symptom

The user is receiving the below error message when attempting to publish an invoice that has no VAT amount, or has a 0% VAT code allocated to it.

Line items (tax rate percentage) You entered a tax amount but tax rate is zero. Please fix one of them.

Applies To

  • Sage Accounting/Sage Business Cloud Accounting users uploading invoices.

Cause

This error would be caused by an incorrect VAT amount being present on one of your invoice's line items.

Resolution

To clear this error, please check all of the invoice's line items to ensure there are no VAT amounts present before republishing.

Additional Information

  • The symptom in this article can also prompt the error code 'Line Item Net/Total does not match Invoice Net/Total'. If you are seeing this error on any of your invoices, please click here for the steps to clear it.

Did this answer your question?