Symptom

The user is receiving the below error message when attempting to publish an invoice.

Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.

Applies To

  • Sage Accounting/Sage Business Cloud Accounting users uploading invoices.

Cause

When publishing an invoice from AutoEntry to a foreign supplier where a standard UK or Irish tax code is used, this error can appear. It is the result of a tax coding measure implemented by Sage for EU/non-EU Purchases.

Resolution

To clear the error, please ensure that you are using the correct Zero Rated VAT code for the invoice and all line items before republishing.

Additional Information

  • If you are receiving the error message ''Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.', please click here.

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