Symptom

The user is receiving the below error message when attempting to publish an invoice.

Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.

Applies To

  • Sage Accounting/Sage Business Cloud Accounting users uploading invoices.

Cause

When publishing an invoice from AutoEntry to a foreign supplier where a standard UK or Irish tax code is used, this error can appear. It is the result of a tax coding measure implemented by Sage for EU/non-EU Purchases.

Resolution

To clear the error, please ensure that you are using the correct Zero Rated VAT code for the invoice and all line items before republishing.

Additional Information

If you are receiving the error message ''Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.', please click here.

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