Symptom

The user is receiving the below error message when attempting to publish an invoice.

The number of characters allowed will depend on the accounting package the company is integrated with.

"1.reference : is too long (maximum is xx characters)"

Applies To

  • Users integrated with and publishing invoices to any accounting package.

Cause

This error will show if the number of characters in either the invoice number field or the reference field exceeds the amount permitted by the integrated accounting package. The exact amount of permitted characters will be stated in the error code.

Resolution

To clear this error, you will need to do the following:

  1. Unpublish the invoice.

  2. Edit the invoice number and/or reference field to be less than the character limit.

  3. Republish the invoice.

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