Symptom

The user is seeing the below error message on an invoice after clicking publish.

Contact does not exist in Sage

Applies To

  • Sage Accounting/SBCA users publishing Purchases/Sales invoices.

Cause

This issue is most typically caused by a supplier/customer account having previously been manually created by the user in AutoEntry, whilst not having been created in Sage.

Resolution

To clear this error, you will need to do the following:

  1. Unpublish the affected invoice(s).

  2. Go to Sage, and ensure that the supplier/customer account exists there exactly the same as it is appearing on the AutoEntry invoice.

  3. If it does not exist in Sage, create it and then re-sync your company data on AutoEntry.

  4. Once the supplier/customer has synced through from Sage to AutoEntry, publish the affected invoice(s) again.

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