The user is seeing the below error message on an invoice after clicking publish.

Contact does not exist in Sage

Applies To

  • Sage Accounting/SBCA users publishing Purchases/Sales invoices.


This issue is most typically caused by a supplier/customer account having previously been manually created by the user in AutoEntry, whilst not having been created in Sage.


To clear this error, you will need to do the following:

  1. Unpublish the affected invoice(s).

  2. Go to Sage, and ensure that the supplier/customer account exists there exactly the same as it is appearing on the AutoEntry invoice.

  3. If it does not exist in Sage, create it and then re-sync your company data on AutoEntry.

  4. Once the supplier/customer has synced through from Sage to AutoEntry, publish the affected invoice(s) again.

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