Symptom

You are seeing the below error message on your company's Integration Status, or on your Desktop Sync App.

Connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package: The main computer for this Remote Data Access company isn't currently online.

Applies To

  • Sage 50 users.

  • AutoEntry Desktop Sync App.

Cause

This error relates to the machine where your Sage data is held. Either It is offline, or the Sage services are not running in your PC's Task Manager.

Resolution

As this error suggests, you will be unable to create a connection between AutoEntry and Sage if the PC that your Sage data is stored on it not switched on.

If you are unable to access this PC, please do the following:

  1. Change the start-up type of your Sync App to a Console application, and attempt to connect the company again.

  2. Ensure that all Sage services are running in your Task Manager as shown below.

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