Symptom

The user is receiving the below error message when attempting to integrate with QuickBooks Online.

An unexpected error has occurred. Please try again shortly. Unauthorized status: 401

Applies To

  • QuickBooks Online users when attempting to integrate a company in AutoEntry with the correlating company in QuickBooks Online.

Resolution

To clear this error, please complete the following steps:

  1. Open your company in QBO.

  2. Click Apps on the bottom left-hand corner.

  3. Click My Apps and if AutoEntry appears, disconnect it.

  4. Attempt to integrate the company again via AutoEntry.

Additional Information

  • For steps on how to integrate a company in AutoEntry with QuickBooks Online please see this article.

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