Objective

If you have been speaking with a member of our Support team and need a copy of the chat log, this article will provide the steps to save it to your PC!

Applies To

  • Users requesting Support via webchat.

Procedure

To save a copy of your livechat, please follow these steps:

  1. Within the chat, please click on the Agent's name at the very top.

  2. This will open the next screen, where you can click the download button to save a copy of the chat.

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