Symptom

You have uploaded files via the Mobile App, they are stuck on the In Progress stage, and no successful uploads can be found on the company's Activity page on the desktop site.

Applies To

Cause

This issue typically occurs if the Mobile App was closed during upload, or internet connection was lost.

Resolution

To resolve this, please select the impacted upload, cancel it and retry.

Additional Information

  • If your items have complete processing on the desktop site and not updated on the Mobile app please click here.

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