Symptom

You are seeing the below error message on your Desktop Sync App or your company's Integration Status.

Desktop Connection Error: The following error occurred connecting to your Accounts Package: Unable to connect to the Sage Data Service. Ensure this computer is switched on or connected to your network.

Applies To

  • Sage 50 UK&I users.

Cause

This error is typically due to an issue connecting your company to your Sage Data Service.

Resolution

To resolve this, please do the following:

  1. Disconnect the company through the Integrate page on the AutoEntry website.

  2. Open the Sync App on your PC and connect the company again.

  3. Press the Re-sync Data button on the Integrate page on the AutoEntry website.

  4. Allow 15-30 minutes for this to complete and for the error to clear.

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