Symptom

You are receiving an 'Export failed' message when attempting to export bank statements to SBCA.

Applies To

  • Sage Business Cloud Accounting integrated companies.

Cause

Typically this issue is caused by an expired token within your integration.

Resolution

To clear the error, please do the following:

  1. Disconnect the company's integration (this does not remove any bank statement data).

  2. Connect the company to SBCA again and allow a few minutes for your data to sync.

  3. Attempt the bank statement export again.

Additional Information

  • A full guide on exporting bank statement data to SBCA can be found here.

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