Symptom

You are receiving the below error message after attempting to publish an invoice.

Total not set, Net not set, Tax not set. Line items are being used to calculate total.

Applies To

  • SortMyBooks integrated companies

Cause

This issue is caused by an internal limitation within the setup of the SortMyBooks integration, where values can only be calculated within a certain decimal place.

Resolution

To resolve this, please do the following:

  1. Unpublish the invoice.

  2. Amend the total by dividing the VAT amount by the price amount.

  3. The result is then subtracted by the VAT amount for the total.

  4. Publish the invoice again and allow a few minutes for it to transfer to SortMyBooks.

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