Current Issue

Users are not receiving the verification code for 2FA via text message (SMS) and therefore cannot log in.

A recovery code system is in place for users that have not received the verification code that grants them access to AutoEntry. This can take about 5 minutes to go through and requires a call from AutoEntry Support with Security access to complete. Once access is obtained the user can turn off verification by SMS and turn on verification via an Authenticator App. This is a more secure route to MFA access.

Please note, there are 2 codes being referenced here. The verification code is the code you would normally have received via SMS to complete the log in process. The recovery code is only displayed when you set up 2FA initially and were to keep safe. During this process please just note the page you are on when asked to enter a code, verification or recovery.

Logging In without the SMS verification code

Enter your normal email and on the next screen your password for AutoEntry.

On the 3rd screen, where you’re being asked for your verification code, click on ‘I don’t have a code’

Enter your recovery code that was generated for you when 2FA was first set up on your account.

  • If you do not have your recovery code, click on ‘I don’t have a recovery code’

  • Contact AutoEntry webchat support (bottom right of the screen) for a call back to unlock your account. This includes verifying your security answers given at setup.

  • An email will be sent to the registered address. Follow the link in the mail and a new recovery code is generated and displayed for you.

  • Note your recovery code.

  • AutoEntry support does not have access to recovery codes, they are only provided to the email address on the account.

  • Follow the link at the bottom recovery code page to log in.

  • Enter username and password as normal

  • Click I don’t have a code on the verification page

  • Enter your new Recovery Code on the next page

Now that you have access to AutoEntry:

  • Go to your Profile (button on the left of the screen)

  • Go to the 2-Step Verification tab at the top

  • TURN OFF the first option for using a mobile phone for verification (SMS) codes.

  • Enter your password to save the change.

  • A green notification will appear at the top of the page to confirm it has been saved.

  • TURN ON the second option to use an Authenticator app (details below)

  • Enter your password to save the app changes.

  • When saved, a QR code is then generated for you automatically on screen to add your AutoEntry account to your authenticator app.

While there are many authenticator apps, AutoEntry recommends Microsoft Authenticator or Google Authenticator (both iOS and Android compatible).

  • Microsoft Authenticator LINK

  • Google Authenticator LINK

Within Microsoft Authenticator App:

  • Click on the PLUS icon top right

  • Select if it’s a work managed account or personal account (check with your IT team to verify)

  • Select the option to ‘Scan QR Code’ and scan the QR code displayed on the screen in AutoEntry.

  • Your AutoEntry account is now added to the app and displays a verification code you then use to verify access.

  • Enter your verification code in AutoEntry and click Save App Changes

  • When logging in to AutoEntry going forward, enter your username and password as usual, you will then be asked for your verification code from the app. Simply open the app on your phone and enter the verification code for your AutoEntry account.

Within Google Authenticator app:

  • Click on the PLUS icon bottom right

  • Select the option to ‘Scan QR Code’ and scan the QR code displayed on the screen in AutoEntry.

  • Your AutoEntry account is now added to the app and displays a verification code you then use to verify access.

  • Enter your verification code in AutoEntry and click Save App Changes

  • When logging in to AutoEntry going forward, enter your username and password as usual, you will then be asked for your verification code from the app. Simply open the app on your phone and enter the verification code for your AutoEntry account.

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