AutoEntry FAQs

A couple of regularly asked questions with brilliant answers!

Brian Carolan avatar Tara Broderick avatar Amy O’Connor avatar +2
38 articles in this collection
Written by Brian Carolan, Tara Broderick, Amy O’Connor and 2 others

Clearing Browser Data

How to clear your browser's data
Emma Carroll avatar
Written by Emma Carroll
Updated yesterday

What is a Doc ID?

What is a Doc ID and what is it used for?
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: Guid Format/Should contain... (Xero Integration)

How to clear the error Error: Guid Format/Should contain... for Xero Integrated companies
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

What is the red triangle next to my invoice?

What to do when you see a red triangle symbol next to an invoice
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Forgot Password

How to reset a forgotten password
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

How to Amend an Invoice after Publishing

Steps for amending an invoice after you have published it
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

What does 'unpublish' mean?

How to unpublish an invoice if needed
Amy O’Connor avatar
Written by Amy O’Connor
Updated over a week ago

New supplier/customer account, VAT code, Nominal code is not showing in AutoEntry

How to make a new supplier/customer account, VAT code or Nominal code created in your accounts package become available in AutoEntry
Orlaith Maguire avatar
Written by Orlaith Maguire
Updated over a week ago

Sage Group Plc Acquires AutoEntry

It's great news for everyone! Here's some quick facts....
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Cancel Upload

What to do if you need to cancel an upload, or you uploaded an incorrect invoice
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Can I delete items from the Activity screen?

Is it possible to remove uploads from my Activity?
Orlaith Maguire avatar
Written by Orlaith Maguire
Updated over a week ago

Failed to create contact

How to fix the 'failed to create contact' error
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Upload error - Upload Failed

If your documents failing to upload
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Automatic Log Out

Why do I keep getting logged out?
Orlaith Maguire avatar
Written by Orlaith Maguire
Updated over a week ago

Compatible Browsers

Page not loading? It may be to do with what web browser you are using!
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

QuickBooks Accountant Apps Program and AutoEntry

For the migration of QuickBooks Accountant App Program users to AutoEntry - 1st September 2019
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

AutoEntry Functional Description

What AutoEntry is in a nutshell.....
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

What is a Credit?

What are Credits and how are they used?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Scanner Settings

Required Scanner Settings for Invoices and Statements
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Recommended Internet Browser for AutoEntry

What's the best browser? Well...... what's the best one to use with AutoEntry anyway!
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

When is AutoEntry available?

Processing hours and availability
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Pen Marks and Handwriting on documents

What happens if there's pen-marks or handwriting on an invoice or statement. Rejected document for pen marks.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

What Language does AutoEntry Accept?

Is AutoEntry multi-lingual?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Digital Invoices and Government Tax revenue offices

Soft copy vs digital copy invoices and how to download digital copies from AutoEntry
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Company Homepage versus AutoEntry Homepage

What is the difference between the company homepage and AutoEntry homepage?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How do I check my available credits?

How to check how many available credits are on your account
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How do I change my log in password?

How to change your password in User Profile
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

I've uploaded Invoices to the Wrong Folder/Company

What to do when you have uploaded invoices to the incorrect folder or company
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

What documents does AutoEntry Capture

A list of document types that AutoEntry accepts for capture/extraction
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Does AutoEntry handle CIS Payments on Invoices

Handling CIS (Construction Industry Scheme - UK) payments in AutoEntry
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How does AutoEntry work and who is it for?

What is AutoEntry, who is it for and how does it work? A brief description:
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

What does AutoEntry capture

What data does AutoEntry capture/extract?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago