Skip to main content

ERROR: HMRC can't find your client's details

Resolve client detail mismatches when HMRC can't recognise a client you're connecting through AccountsPrep.

Written by Oliver Cook

HMRC may not recognise your client if their details in AccountsPrep don't match HMRC's records.

Check details such as the National Insurance number, postcode and date of birth.

  1. Compare the client's details in AccountsPrep with their HMRC records.

  2. Correct any differences.

  3. Go to the Income Tax settings.

  4. Disconnect the existing HMRC connection.

  5. Reconnect to HMRC.

Follow the same steps if you see You have already got the authorisation after previously connecting successfully.

Did this answer your question?