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Restore missing Income Tax figures when posted transactions show as zero in Sage for Accountants in AccountsPrep.

Income Tax report shows zero values

Errors that can appear when submitting your Income Tax quarterly update in AccountsPrep.

Income tax update submission error codes

AccountsPrep may show error 422-117-43 when you send an HMRC Making Tax Digital (MTD) Income Tax quarterly update. This issue sits with HMRC systems and isn't specific to AccountsPrep.

ERROR: '422-117-43: We're not able to send your update right now'

Resolve an individual owner or National Insurance number error when connecting a client to HMRC in AccountsPrep.

ERROR: Must be related to an individual

Resolve an HMRC agent authorisation error when connecting a client for MTD for Income Tax in AccountsPrep.

ERROR: Cannot connect to HMRC

Resolve client detail mismatches when HMRC can't recognise a client you're connecting through AccountsPrep.

ERROR: HMRC can't find your client's details

Resolve error 422-117-11 when an existing HMRC connection stops working in AccountsPrep.

ERROR: 422-117-11 We can't authorise your client

Troubleshoot HMRC authentication that doesn't complete when connecting an MTD for Income Tax client in AccountsPrep.

ERROR: HMRC authentication doesn't complete

Find out why Making Tax Digital (MTD) for Income Tax isn't available for your client in AccountsPrep.

ERROR: Making Tax Digital isn't available for your business

Find out what to do when HMRC can't associate your client's National Insurance number with a business in AccountsPrep.

ERROR: No business associated with the NI number

Brian Windsor

Oliver Cook

Resolve setup, connection, submission, and HMRC error problems.

Fix MTD for Income Tax Issues

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