Skip to main content

Error: 'Forbidden: You don't have access to the link you requested'

How to resolve this error when clicking a URL link in AutoEntry.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over 3 weeks ago

When opening a link taken directly from a page URL in AutoEntry, the following message prevents you from accessing it.

EXAMPLE

URL taken from a folder

https://data.autoentry.com/invoices/662740/purchases/inbox

URL taken from a specific document

https://data.autoentry.com/invoices/662740/purchases/inbox/170673366?pageIndex=0&pageSize=50&showArchived=false&workflowId=2688807

ERROR

Forbidden

You don't have access to the link you requested

There can be multiple reasons for this error. You need to check both your login credentials and permissions.

Check your login credentials

Make sure you’re using the correct credentials for the relevant company. This can happen if you have access to different AutoEntry accounts.

Check your permissions

You’re an additional user to a specific company but you may not have access to all the folders. Check your permissions.

Browser issues

If your permissions are correct but still getting the error message, it’s possible that credentials stored in the browser are preventing you from accessing. Try open the link in private mode or in an Incognito window in your browser.

📌TIP: You can share specific documents in read-only mode without having to give any access or permissions. Change the setting to Public and create a link from a document via the Share button. Note the link format is different and don't apply to folders.

Example of link created from the Share button: https://data.autoentry.com/public/show-invoice?Id=36b6e2af-ab43-4adf-8be7-e0910c0f415e

Did this answer your question?