Troubleshooting
Guides to help you fix an issue you're having with AutoEntry
AutoEntry Live Service Updates
'Credits could not be deducted'
'0 credits' Notice on a Fixed Price Company
Error: 'This account has been locked'
Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'
Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'
Error: 'The uploaded file isn't a valid Web Connect file.'
Error: 'QuickBooks is unable to verify the Financial Institution information for this download.'
Error: 'NET:: ERR_CERT_DATE_INVALID'
Statement Export to Excel - Transaction Descriptions Missing
Missing Pages on Bank Statements
Supplier Statement won't reconcile
Reconciling a Supplier Statement without an Invoice
Unable to view invoice PDF in Sage 50
Error: 'Unable to submit the expense report.'
Error: 'Your company expense administrator needs to allocate mileage rates to your user account.'
Error: 'All expenses must have categories assigned before being submitted'
Unable to approve a colleague's expenses?
Unable to Edit Amounts on Split Expenses?
Error: "Response Status Code was Unacceptable: 500"