Troubleshooting | AutoEntry Help Center

Troubleshooting

Guides to help you fix an issue you're having with AutoEntry

Invoices not publishing to my accounting software

Error: 'An error occurred. Unable to check for updates, the server file failed to load... The remote server returned an error: (403) Forbidden'

Nominal code reverting to previous selection

Error: 'Invoice xxxx cannot be approved as tax rate (Tax / Net) does not match the rate on selected tax code(s)'

Error: 'Invoice lines invoice lines quantity, unit price must be supplied for all invoice lines.'

Error: 'The remote server returned an error: (400) Bad Request'

Error: 'Invoice/Bill Already Exists in your Accounts Package'

Error: 'Invalid or missing Cost Code'

Error in Activity: 'File already uploaded - Process anyway'

Error: 'The operation has timed out.'

Error: 'Invoice date cannot be after due date.'

Error: 'One or more errors occurred'

Error: 'Domestic Reverse Charge cannot be applied to invoices for contacts which do not have 'VAT Reverse Charge' enabled'

Error: Line items (EU goods services) Please Select the EU Goods/Services on each item line

Error: 'Upload Failed'

Error: 'Couldn't find TaxRate'

Error: 'Please Select a Non-Stock Item from Integration Screen, if there are no items in the dropdown please create a new item in your AccountsIQ Account'

Error: 'An unexpected error occurred'

Error: 'Attachment could not be posted. API Http error.'

Error: 'Line items (tax amount) You cannot add tax, your business is not registered for tax.'

Error: 'An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. ID: E97'

'Credits could not be deducted'

Error: 'Invalid Reference Id : Items element id not found'

Error: 'Invalid or missing Project Reference'

Error: 'The Foreign Currency on the account does not match the Foreign Currency on the transaction.'

Error: '1.line_items.description : This field is required.'

Error: 'Error occurred while checking for duplicate invoice.'

Error: 'Line items (ledger account) is invalid.'

Error: 'You have reached the limit of invoices you can approve.'

Error: 'Action restricted for Start in United Kingdom/Ireland.'

Error: 'Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.'

Error: 'Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.'

Error: 'Tax code is not correct, it should be a number but the code specified is 'T0''

Error: 'Xero API error calling GetInvoices'

Invoices not Auto-Publishing?

Error: 'Unable to cast object of type 'Intuit.Ipp.Data.AccountBasedExpenseLineDetail' to type 'Intuit.Ipp.Data.ItemBasedExpenseLineDetail'

Error: 'Object reference not set to an instance of an object.'

Error: 'Tax rate id is not allowed for tax address region.'

Error: 'Invoice (DOC ID xxx) has been published to your accounting software but attachment could not be uploaded; please manually attach document in accounting software'

Error: '1.Authorization : Your access token has expired. You can refresh the token or ask the user for a new grant.'

Error: 'Unsupported Feature: DueDateForSalesInvoice'

Error: 'Input string was not in a correct format.'

Error: 'Invoice xxxx was not approved, please check it has all codes assigned.'

Error: 'Failed to create contact'

Error: 'String too long.'

VAT Figures Rounding when Published to QuickBooks Online

Error: 'Line Item Net/Total does not match Invoice Net/Total'

Error: 'PDF file requires a password'

SBCA Bank Statement Export Status "Sage checking export" or "Export failed"

Error: 'Unable to submit the expense report.'

Error: 'All expenses must have categories assigned before being submitted'

Error: 'Your company expense administrator needs to allocate mileage rates to your user account.'

Unable to approve a colleague's expenses?

Unable to Edit Amounts on Split Expenses?

Error: "Response Status Code was Unacceptable: 500"

Error: 'GBP Desktop Connection Error The following error occurred connecting to your Accounts Package: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULL)'

Error: 'Nullable object must have a value.'

Desktop Connection Error: The following error occurred connecting to your Accounts Package: In order to use this feature you must update your Sage 50 Accounts SDO to version xxxx.

Error: 'The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.'

Error: 'The following error occurred connecting to your Accounts Package: Retrieving the COM class factory for component failed due to the following error: 80070008 Not enough memory resources are available to process this command.'

Error: 'The company you are using is currently set up for AutoEntry. The backup file selected cannot be restored because the data is from a different company.'

Invoices not publishing to Sage 50 UK&I

Error: 'Exception of type System.OutOfMemoryException was thrown.'

Error: 'Retrieving data from Sage timed out. This can happen when there is a blocking dialogue only visible when running in interactive mode, or if the accounts files is large and accessed over a slow network.'

Unable to view invoice PDF in Sage 50

Error: 'Bad Gateway'/'Out of Memory'

Error: 'A Company Shared with Remote Data Access in Sage cannot be accessed with the Sync App when it is running as a service, please run it in console mode or stop sharing this company with Remote Data Access.'

Error: 'The allocated amount exceeds the entry amount., ID: E157'

Error: 'You have entered a value that has been assigned to another Transaction. You cannot have two Transactions with the same value. , ID: E95'

Error: 'This shared company is already open ID: E565'

Error inserting Purchase Order: (Sage.Simply.Common.SimplyException) Database corruption. There are invalid account internal id in account department relationship table.

Error: 'Thread was being aborted.'

Error: Unable to open the company file. , ID: E31

Error: 'The date must be between MM/DD/YYYY and MM/DD/YYYY. If you want to process transactions in the new year, choose Start New Year or Change Session Date from the Maintenance menu to start a new year. , ID: E2'

Invoices not Publishing to Sage 50 Canada?

Error: 'Unable to open the Company File. Please check that your version of Sage 50 is supported, or if multiple versions of Sage 50 are installed that the correct version is running for the company being connected to.'

Error: 'Someone else is already using the program under this name. Please use a different user name or try again later. ID: E35'

Error: 'Connection to the company could not be established. This user does not have sufficient third-party access to the Sage 50 data. , ID: E181'

Error: 'Connection to the company could not be established. There was a problem opening the company. Error Returned: Unexpected remote data access return value: Unauthorized.'

Error: 'The cheque number you entered is out of sequence.'

Error: 'Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 35'

Error: 'Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 34'

Error: 'Unable to Connect to Sage 50 Canada Company File. Please Confirm the Sage 50 Database Connection Manager service is running.'

Error: 'AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client.'

Error: 'Use UNC path even if the drive is local on the server/machine'

Error: 'Connection to the company could not be established. Unable to Connect to Sage 50 US Company File. Error : Company not Found'

Invoices not Publishing to Sage 50 US?

Error: 'SageOne error getting financial settings'

Error: 'Exception of type 'System.Exception' was thrown.'

Error: 'Failed to connect selected company'

Error: 'Authorisation issue detected - please reconnect'

Error: 'Company not connected to Xero. Please click to connect to Xero and pick the organisation to connect to.'

Error: "Xero API error calling GetTaxRates: ("Type":null,"Title":"Forbidden","Status";403,"Detail":"AuthenticationUnsuccessful","Instance":"97c95b23-feae-4b1b-980a-a268c861650e","Extensions":{}}"

Error: 'Organisation is not subscribed to currency.'

Error: 'Connection must be valid and open.'

Error: 'The uploaded file isn't a valid Web Connect file.'

Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'

Error: 'Recent changes to your configuration require you (the QuickBooks Administrator) to go into the Integrated Applications preferences and re-authorize your integrated application to log in automatically.'

Error: 'There was an error when saving a Bill, QuickBooks error message: Only one a/r or a/p account allowed per transaction.'

Error: 'QB Desktop ErrorMessage: A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open.'

Error: 'QuickBooks is unable to verify the Financial Institution information for this download.'

Error: 'Connection to the company could not be established. A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.'

Sync App Service will not Start

Error: 'No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).'

Option to change the start-up type of my Sync App is unavailable

Error: 'Exception has been thrown by the target of an invocation.'

Sync App Connection Status stuck on 'Connection in progress.'

AutoEntry Service stuck on 'Stopping'

AutoEntry Sync App keeps stopping

Error: 'Connection to the company could not be established. Sage 50 is not installed on this machine, or the libraries required to access Sage 50 company files are not properly installed.'

Error: 'The main computer for this Remote Data Access company isn't currently online.'

Error: 'NullReferenceException'

Error: 'The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.'

Error: 'Access to the path xxxx\SETUP.DTA is denied.'

Error: 'SQLiteException'

Error: 'Desktop Connection Error: The following error occurred connecting to your Accounts Package: The main computer for this Remote Data Access company isn't currently online.'

Error: 'failed reading company list for accounts package: Please select the file location of the company you are trying to connect to'

Error: 'Could not find file 'X:xxxx\SETUP.DTA'

'Error 1061: The service cannot accept control messages at this time.'

Error: 'Connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid permissions for data directory.'

Error: 'System.Net.HttpListenerException (0x80004005): Failed to listen on prefix'

Error: 'Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.'

Error: 'Application closing...'

Error: 'Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid data path. Please check your connection settings.'

Error: 'Could not connect to the AutoEntry Desktop Sync Service.'

Error: '0x80070643 - Fatal error during installation'

Error: 'The given key was not present in the dictionary.'

Error: '403 Forbidden'

Error: 'The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer.)'

Error: 'Cannot open SETUP.DTA'

Error: 'Token Required'

Error: 'This account has been locked'

Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'

Error: 'NET:: ERR_CERT_DATE_INVALID'

'0 credits' Notice on a Fixed Price Company

Move invoices to another folder or company

Statement Export to Excel - Transaction Descriptions Missing

Missing Pages on Bank Statements

Supplier Statement won't reconcile

Reconciling a Supplier Statement without an Invoice

Integrating with Xero: Company is 'Already Connected' Error

AutoEntry Live Service Updates

Error: 'Connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package: Unable to connect to the Sage Data Service.'