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Error: 'The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer'.')'

How to resolve this error when restarting the Sync App Desktop Service.

M
Written by Michael McFarland
Updated over 3 weeks ago

You're seeing the below when you attempt to restart your Sync App Desktop Service.

The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer.)

Error message.

This error can appear if the Sync App connection times out as you are attempting to restart it.

To clear this error:

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  5. Open the Sync App again and ensure you are able to view your company list.

This should clear the error, and you'll be able to publish your invoices.

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