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Error: 'There was a problem opening the company. Error Returned: Unexpected remote data access return value: Unauthorized.'

How to resolve this error that shows on your integration status in AutoEntry when you integrate with Sage 50 Canada.

Oliver Cook avatar
Written by Oliver Cook
Updated over a month ago

You are seeing the following error message on your company's integration status below.

Connection to the company could not be established. There was a problem opening the company. Error Returned: Unexpected remote data access return value: Unauthorized.

This error occurs due to your Desktop Sync App being set to the incorrect start-up type.

To clear this error, you will need to switch your Sync App start up type from a Windows Service to a Console application.

For steps on how to do this, visit our article, Change Sync App Start-up Type to 'Console' or 'Service'.

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