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AutoEntry Service stuck on 'Stopping'
AutoEntry Service stuck on 'Stopping'

Service stuck on 'stopping' or requires a manual reboot.

Oliver Cook avatar
Written by Oliver Cook
Updated over 2 years ago

Symptom

You are attempting to restart your Desktop Sync App Service and notice the status is getting stuck on Stopping rather than going from Stopped to Running,

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This issue can arise if the Sync App connection times out as you are attempting to restart it.


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Resolution

To resolve this, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

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