You see the error message below after opening your Sync App, or after attempting to restart the service.
Could not connect to the AutoEntry Desktop Sync Service.
This is a connection error to do with the data contained in the application's SQL file.
To clear this error, you will need to do the following:
Open your PC's Task Manager.
Click the Processes tab.
📌TIP: You may need to select More details first if it is showing the minimised view.
Select the following:
OCRex.Desktop.AutoEntry.Client
AutoEntry.Service
Select End Task on both.
Open your PC's File Explorer and navigate to C:\ProgramData\DocuRec
Delete the file named db.sqlite.
Go back to your Task Manager and click on the Services tab.
Click on Open Services.
Right-click AutoEntry.DesktopSync.Service and select Start.
Once this is running again, you can then open the Sync App and check your company list. If it is visible, this means the error has cleared!