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Error: Invalid data path. Please check your connection settings.'

How to resolve this error showing in your Desktop Sync App.

Oliver Cook avatar
Written by Oliver Cook
Updated over 3 weeks ago

You're seeing the below error message on your Desktop Sync App.

Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid data path. Please check your connection settings.

This error is typically due to an issue with the way your Sync App has been set up.

Check your start up type

Check what the start-up type of your Sync App is.

For instance, if your company filepath is held on a C Drive, and your Sync App is set up as a console application, it may cause the filepath to be flagged as invalid, leading to this error appearing.

For instructions on how to do this, use our article, What is my Sync App Start-up Type?

If you need to change the start-up type of your Sync App, use our article, Change Sync App Start-up Type to 'Console' or 'Service'.

Manually restart the Sync App

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  5. Open the Sync App again and ensure you're able to view your company list.

Once this is complete, go to the AutoEntry website and attempt to publish an invoice on the affected company.

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