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Error: 'QB Desktop ErrorMessage: A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open.'

How to resolve this error when integrating AutoEntry with QuickBooks Desktop.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a month ago

You may see the following error on your company's integration status or on your Desktop Sync App.

QB Desktop ErrorMessage: A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open.

This occurs because multiple users are working on the same QuickBooks file.

  1. Ask all users to close QuickBooks (including yourself).

  2. Once this is done, only you should sign back into the company file.

  3. Attempt to publish an invoice.

The error message will only clear after an invoice is successfully published to QuickBooks.

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